The Neutrino Group products, purchased from The Neutrino Group, provide a 1 year limited warranty from the date in which the product is received by purchaser.

What is covered by this limited warranty?

This limited warranty does not cover :

• Software, including the operating system and software that may be added to your Tablet Kiosk, Raon Vega, HP product, or any other items not produced by The Neutrino Group.

• Non-Gemini purchased and Solution Provider Direct products and accessories

• Problems that result from :

  - External causes such as accident, abuse, abuse, misuse, flood, fire, earthquake or problems with electrical power

  - Servicing not authorized by the Neutrino Group

  - Usage that is not in accordance with product instruction

  - Failure to follow the product instructions or failure to perform preventive maintenance

  - Problems caused by using accessories, parts, or components not purchased from The Neutrino Group

• Products for which The Neutrino Group has not received payment in full.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE(OR JURISDICTION TO JURISDICTION). THE NEUTRINO GROUP'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

What do I do if I need warranty service?

    Before the warranty expires, please call us at :

           Customer Service : 303-453-0384

           Technical Support : 303-453-0384

Return Policy

The Neutrino Group values our relationship with you and offers a return policy for products that you purchase directly from The Neutrino Group.

Under this policy, you may return to The Neutrino Group, within the applicable 21 day return policy period, products that you purchased directly from The Neutrino Group for a refund of the purchase price paid, less shipping and handling, Rush Delivery Charges, Used Keytoppers, and applicable restocking fees. The Neutrino Group will accept returned writers for refund if the Writer is returned undamaged, in its original shipping boxes, with all original contents and if the hardware return authorization # is requested within 21 days of receipt, there is a 20% restocking fee and the Customer must pay all shipping charges.

No returns can be accepted after 21 days from the date of receipt. All returned items must be shipped via an insurable, trackable method, and an RMA number must be obtained prior to returning any item. To receive and RMA# please contact The Neutrino Group at 303-453-0384.

Once you have been issued are RMA please write that number clearly on the outside of the box and ship it insured and properly packaged to the address provided. Restocking Fees: Unless the product is defective or the return is a direct result of a Neutrino Group error, a restocking fee of 20% will be charged on hardware, accessories, peripherals, parts and software still in their sealed package. If the exterior packaging of any hardware, accessory, peripherals, part or software is damaged, or rendered unusable there may be extra fees assessed as determined by The Neutrino Group.

All return shipments received, in which the customer did not follow the return policies or failed to obtain a Return Merchant Authorization # will be refused and returned to the customer at their expense.

All customers with an acceptable return will be sent a check via US mail for the difference between their original purchase and all fees assessed by The Neutrino Group. This process may take as long as 45 days from receipt of return by The Neutrino Group.

All customers utilizing the option of the 21 day return policy, that also Upgraded a machine, will incur a $500.00 reversal fee, in addition to the 20% restocking fee. Please contact The Neutrino Group Customer Support for more information. You can also find more information on this in on the Trade In/Upgrade Form.

  Customer Service : 303-453-0384